Refund policy

Refund Policy

At TriggerMate, we want every customer to feel confident when purchasing from us. Please read our refund policy carefully before completing your order.

Digital Product Policy

TriggerMate products are delivered digitally and provide instant access after purchase. Because of the nature of digital goods, all sales are final once the product has been delivered or accessed.

Refund Eligibility

Refunds may only be considered in the following cases:

- You were charged more than once for the same product.
- You are unable to access your purchase due to a technical issue caused by our system, and our support team cannot resolve the issue.

Non-Refundable Situations

We do not offer refunds for:

- Change of mind after purchase.
- Failure to read the product description before buying.
- Compatibility issues that were listed or made clear before purchase.
- Requests made after the product has been accessed, downloaded, activated, or used.
- Violation of our Terms of Service.

Technical Support

If you experience any issue with your purchase, please contact our support team before requesting a refund. We will do our best to help resolve the problem quickly.

Refund Request Timeframe

Refund requests must be submitted within 7 days of purchase. Requests made after this period may not be eligible for review.

How to Request a Refund

To request a refund, please contact us with:

- Your full name
- Order number
- Email used at checkout
- Reason for the refund request

We will review your request and respond as soon as possible.

Approved Refunds

If your refund is approved, it will be processed back to your original payment method. Please allow several business days for the refund to appear, depending on your payment provider.

Contact

For refund requests or support, please contact us through our store’s discord server or support email.

By purchasing from TriggerMate, you agree to this Refund Policy.